Return Policy
Anna & Maria
If you are at the beach, you do not bear any costs related to the return – the return costs are borne by the customer.
Returns
Can I return my order?
Yes, it is possible.
If the purchased item does not meet your expectations, you can return it within 30 days from the date of receipt.
A return is only possible under the following conditions:
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The order must be complete, including all parts, components, and the original packaging.
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The product must not be damaged due to improper use; damage resulting from incorrect handling is excluded.
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Products of hygienic importance must be thoroughly cleaned before return.
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The return must be reported immediately upon receipt of the shipment.
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In the case of a justified claim, the costs incurred may be included in the invoice.
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The return will be processed within 7 working days. After positive verification of the shipment, a refund will be issued.
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If the returned product shows signs of use or has been damaged, a refund will not be possible.
How can I return my order?
To start the return process, please follow these steps:
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Send an email to: support@annaimaria.com
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The message must include:
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Order number
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Reason for return
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Photo of the product (in case of damage)
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Full name
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Customer address
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After reporting, you will receive the return address.
⚠️ Please never send the parcel back to the sender’s address!
Return shipping costs are covered by the customer.
STORNOBAU – Right of Withdrawal
A consumer, i.e., a natural person performing a legal act for purposes not directly related to business or professional activity, has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party indicated by you (other than the carrier), took possession of the last item.
Once the order has been placed, the shipping process may begin immediately, which means cancellation of the shipment may not always be possible. Refunds are only issued after receipt and verification of the returned goods.
To exercise the right of withdrawal, you must inform us (Anna & Maria) by means of an explicit statement (e.g., by email) of your decision to withdraw from the contract.
The right of withdrawal becomes effective once we have received the returned goods.
Return shipping costs are borne by the customer.
Effects of Withdrawal
In the event of withdrawal from the contract, we will refund all payments received from you (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer) immediately, and no later than 14 days from the date we receive the returned goods.
The refund will be made using the same payment method that you used for the transaction, unless otherwise agreed. In no case will we charge you any fees for such a refund.
⚠️ IMPORTANT:
ALL RETURNS MUST BE MADE AT THE CUSTOMER’S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.